The establishment of the Ikhwezi Lomso Customer Care Centre forms part of the department’s drive towards improved service delivery. Provincial Treasury aims to provide the best services possible to its clients. The department is committed to address and resolve enquiries and complaints; improving customer service delivery and increasing stakeholder satisfaction. The centre will serve as a point of contact between clients and the Provincial Treasury.
Guiding Framework
• The Constitution of RSA
• The Promotion of Administrative Justice Act
• The Public Service Regulation
• Batho Pele Handbook: A service delivery improvement guide
• ISO 9001:2000 - (5.2 Customer Focus, 7.2.3 Customer Communication, 8.2.1 Customer Satisfaction).
What is a Complaint?
Any expression of dissatisfaction with the quality of a service rendered by the department to any of its clients or stakeholders.
Complaints are categorized into two: Internal and External.
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Internal Complaints: All complaints logged by Provincial Treasury employees.
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External Complaints: All complaints logged by Provincial Treasury’s clients e.g. suppliers and/or public - not the employees of Provincial Treasury.
How can one complain?
We have a form that is filled-in once a complaint is received. You can visit the centre personally, contact us telephonically, write a letter and send to us by post or by fax and also send an e-mail using any of the published e-mail addresses.
Customer Complaints Form (General Complaints)
Supplier Complaints Form (Supplier Related Complaints)
Complaints Guidelines
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