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Department: Public Works and Infrastructureo Dr Mxolisi Majombozi Fund %u2013 the department awarded 96 employees with bursaries and as part of capacity development, continued to support 44 external bursaries in the system. o Utilisation of professional services %u2013 the department continued with its strategic decision to assign internal professional teams to projects thereby reducing the consultant%u2019s fees towards achievement of 30/70 (30 towards internal and 70 external). To date, the building infrastructure portfolios achieved the following ratios: %uf0d8 DPWI & Other - 91/9 %uf0d8 Health - 56/44 %uf0d8 Education - 47/53 The Department demonstrated commitment to gender equity through the strides were made in achieving 57 per cent representation of women in Senior Management, Youth 54.1 per cent and Persons with disabilities at 1.6 per cent (permanent) and 2.2 per cent (contract employment). Dignified User Experience Key to the dignified experience of users are buildings that have the required access facilities for persons living with disabilities and that are generally compliant to all aspects of the Occupational Health and Safety Act. To this end a total of 13 out of the annual revised target of 41 facilities were upgraded in adherence to accessibility features for Persons with disabilities. Facilities and Security Management function aims to provide coordination of property maintenance and improvement services to state owned immovable assets, in order to meet the requirements of clients. The following Facility and Security Management initiatives were implemented during the period under revie %uf0b7 Customer Business Management Services %uf0b7 Prestige Management Services %uf0b7 Occupational Health and Safety %uf0b7 Security Protection Services %uf0b7 Hygiene and Environmental Services (Cleaning, Garden / beautifying) The Customer Business Management (CBM) unit has been established to ensure effective and efficient management of client complaints, track the progress on the queries and provide a system generated report on the resolution of queries. The CBM unit has a functioning 8-hour call centre, and during the period under review, 2 618 defects were registered and managed to resolve 992 defects with 1 626 pending finalisation. With regard to the provision of office accommodation, to date the ratio is currently at 21.7 per cent (Leased) and 74.3 per cent (State-Owned) against the planned annual target of 40/60. The Provincial Accommodation Plan is currently being implemented with Emaxesibeni and Mqanduli Infrastructure projects that are in progress, which will further improve the ratio of the state-owned facilities once they are completed. Sustainable Infrastructure Investment With regard to the implementation of the District Operating Model to gear Districts to be centres of operational excellence, condition assessment for Cofimvaba Depot in Chris Hani district was finalised and costed to inform the Supply Chain process towards the refurbishment of the depot. Furthermore, a Depot Technical Workstream was established, which consists of District Coordination, DPWI & Other Portfolio Team and all Principal Artisan Superintendents from all Districts. The department continued to focus on investment for economic growth using property portfolio as a lever for revenue generation. In this regard, the department targeted to implement 4 revenue enhancement strategies to optimise revenue generation through the use of its portfolio. During the period under review, 4 long term leases were concluded with black developers and 5 submissions have been submitted to Office of the Premier for approval. However, there were no new short-term 292